Try before you buy
We offer a free test line so you can check speed, stability and content on your own device before paying. Using it is the fastest way to avoid a refund request — request one here.
Right of withdrawal (European Union)
If you are a consumer in the European Union, you normally have 14 days to withdraw from a distance contract without giving a reason.
Because this is digital content delivered immediately, the law lets you ask for it to be supplied right away — and when you do, you lose the right of withdrawal once delivery has started. During checkout we ask you to confirm this explicitly. If you do not give that confirmation, we will not activate your line until the 14-day period ends.
If your line has not yet been delivered, you can withdraw within 14 days and receive a full refund. Write to destek@doraiptv.life.
If the service does not work
If you cannot use the service because of a fault on our side, contact support first — most problems are solved within minutes. If we cannot make it work for you:
- Within 7 days of your first purchase: full refund.
- After 7 days: a pro-rata refund of the unused part of your period, provided the fault is on our side and it could not be resolved.
Please contact us before opening a dispute with your bank; a chargeback takes weeks, while we usually settle it the same day.
When we cannot refund
- The problem is caused by your internet connection, network equipment or device, and the service works normally elsewhere.
- A specific channel or event you wanted is no longer in the supplier's catalogue — content availability changes and is not guaranteed (see the Terms of Service).
- Your account was suspended for breaching the terms, for example by sharing credentials or restreaming.
- You simply forgot to cancel before a renewal and the period has already been used.
Renewals
Subscriptions renew automatically. If you were charged for a renewal you did not want and you tell us within 7 days of the charge and have not used the service in that new period, we refund it in full. After that, cancellation stops the following renewal but the current period is not refunded.
How to cancel
Two ways, both instant:
- Sign in and use Cancel subscription on your account page.
- Open Manage billing from the same page and cancel in the Stripe portal.
Cancelling stops future renewals. Your access stays active until the end of the period you already paid for — you do not lose the remaining days.
How refunds are paid
Refunds go back to the card used for the payment, through Stripe. We start the refund within 3 business days of approving it; your bank usually shows it within 5 to 10 business days.
Contact
For anything on this page, write to destek@doraiptv.life with the email address on your account.